subpar support
I received a call while at work, 11:55am PST. The message was pertaining to alternate scooter color options. I called back at 12:02pm. The agent had no record of the call I received. I called again at 2:48pm, different agent but same result, no record of anyone calling me about color options. Subsequently, I wasn't authorized to make the color change, the scooter was purchased by me but in my wife's name. My wife works till 5pm. Impossible for her to make that decision. At 4:46pm, the original agent called back. I explained about the previous trouble I had. Still, nothing was resolved, so we cancelled the order.