The weirdest customer service ever (AI?)…
The worst and weirdest customer service I have ever received. So I purchased one of their lawn mowers, but the next day I changed my mind. I emailed them before it was dispatched, and they responded with a standard "Is there anything they can do to change my mind?" I said no, but they dispatched it anyway. I complained, and they then offered me a free set of replacement blades for a mower I don't have! It has now been a continual back-and-forth for weeks, me chasing, then responding like they're AI (which is what I suspect). They have the parcel, but now they need me to complete a form that includes the serial number. I keep pointing out that they have the device, and they keep saying that I need to complete the form. There's much more; it's literally been chaos every step, and it is genuinely the worst customer service I have ever dealt with. In their defence, they always respond, but it's always nonsense. I may change my mind on the lawn mower in the future, but there is zero chance I would buy from them.