VAVaporesso official★★★★★
If you had a negative experience, report them to "12315"
Horrible Customer Service! They have no idea what they're doing. I ordered on February 28/2026. Today is March 17/2026 & I still haven't received my order. What's their idea of "Customer Service"? Copying/Pasting the same response as previously, stating that the "order has been dispatched. Please wait".
For anyone who's been ripped off by Vaporesso or is fed up with their poor Customer Service, even though they're based out of China, you can still report them! The Better Business Bureau won't be an option, but you can Google "12315". It's a Chinese organization that investigates fraudulent businesses in China. The page is written in Chinese, but your browser will have the option to translate it to English.
I'VE REPORTED THEM!
BUYER BEWARE!!!!
2026-03-17
MYMy Vpro★★★★★
I don't recommend My VPro.
Placed an order for a vape mod & some 21700 batteries. The website accepts my payment & the next day I receive a message stating they're out of stock on the batteries. So they offer to either issue me a refund on the batteries, or I could alternatively order cheaper 18650 batteries, and they'd issue me a refund for the price difference.
Now here's where things go from an unpleasant experience to a bad experience. In this same email, it states that the 18650 batteries are a better match since the 21700 batteries aren't compatible with the vape mod I ordered. Now I'm confused because the vape mod I ordered does in fact support both 21700 batteries & 18650 batteries (using adapter sleeves which are included with the vape mod). So now I'm worried that I ordered the wrong vape mod!
I responded to their email expressing my confusion. Alex Montes (one of their staff members) responds & states the vape mod I ordered does in fact support 21700 batteries.
I advised Alex to forget about the batteries & instead I'd purchase an RTA.
It took Alex close to three hours before he sent me the invoice, so I could pay them the amount owing. That's practically half a business day!
The only reason I did business with them is because they're the only ones who had my vape mod in stock & I wanted this vape mod. But their Customer Service is atrocious! They're very slow to respond to emails & their e-commerce platform (website) never should have allowed me to process that original order, if they were out of stock on the batteries.
It was my first & last order with them. I do not recommend doing business with them. I only gave them two stars, because in the end I got what I wanted (my vape mod & RTA) & shipping was fast.
2025-04-10有帮助 2
