Ebay gives assists fraudulent sellers
I purchased tea candles from an eBay seller, 'ShopYourDiscountStore'. They sent me a shipment notice, but the item never arrived. I opened a request with eBay for either the item or a refund. The merchant replied that checking the delivery wasn't their responsibility and said they would assist only if I closed the case. When I tried contacting eBay, the automated system stated I needed to wait for the merchant. Eventually, they closed the case after 21 days had passed. I've decided to stop using eBay because If they don't protect buyers, let them have a big team with fraudulent sellers.