No response/response
Update: Rosegal customer support has been in touch with me and we are working on a solution. I'm upping my rating to 3 stars today simply for the effort they are making. Once we have reached a solution and, if I still have an order at that time, I will update again once I receive the order! I placed an order on 11/27/23. Their website says they ship in 5-7 days. When my order still showed "processing" on December 8th I, after much searching, found the contact info (which stated they respond within 24 hours) and sent them an email. I still haven't heard back from them. I'm going to cancel my order, if I can, tomorrow.