can't deliver on time
when all of their advertisements and emails promise gold in 24 hours but they can't deliver they break all trust with the customer. I used them a lot in Warlords of Draenor but after coming back to WoW it seems they no longer care about the customer. When you're only excuse is that it needs more time this time and tell me it will be another 24 hours to process a refund thats ridiculous. Won't be using them again.