Very bad unethical service
I ordered #2 medium/tan under eye concealer and they sent #1. I contacted customer support and sent them a copy of my order and a copy of the box they sent. They said they checked and there is no mistake. They always start with send a pic of tracking # and sku # from envelope. (Which I had already put in the recycling bin.) Then they say they didn’t make a mistake. Then there are delay tactics like the picture isn’t clear etc. (which it was). I launched a complaint through PayPal and attached copies of the emails and picture of produce and the company responded exactly the same way as support. Send copy of sku. They operate under different names. They will falsely advertise on their website that they don’t have any complaints. They say it ships from a local warehouse but it comes from China. All marketing. Any reputable company would send a replacement or give a refund.