No response
I have ordered a tripod and tried to cancel the order three hours later and ordered a bigger tripod (through the new year's sale) thinking it will be easy to cancel the initial order. There is no way to cancel any orders except via email. They do not respond to emails. I can not see how a warranty can be effective if simply you can not reach them. Comparing their customer care to Neewer, The other company has responded immediately to a sale query after I ordered a gimbal from their website. Very different level. An update. Actually I received communication just after the new year's weekend and the order was cancelled and refunded. I am now waiting for the right tripod to arrive. Thanks