Excellent tour planner n' organiser, with fantastic in-country service.
Had initial contact (FireBird Tours in Brisbane, Australia) many months before securing a 7 day/6 night tour of "Imperial Russia". They did excellent ongoing help and to the finalisation of tour. After booking payment they maintained assistance with visa application and "things to see/do" in-country. Overall - faultless service and touring assistance. Tour was exceptional n' service from TravelAllRussia outstanding. The drivers, tour guides (Kate in St Pete and Dasha in Moscow). I chose the hotels - Grand Europe in St Pete (was great) but the St Regis Nickolskaya in Moscow had quite poor housekeeping (didn't clean my room on 1 of 3 nights). They had no 'face-washer' in bathroom (and a 5 star hotel ?).