Great and Convenient Device but Delivery and Return Need Improving.
The Insidr worked great and it was wonderful to have the hotspot with us at all times. The live support was helpful with reserving a taxi for our return and the few other questions that we had. The only problems were at the pick up desk at CDG. We arrived at about 2 PM which appeared to be the change over time for staff. Despite being the only ones at the desk, it took us 45 minutes to pick up our prepaid device with documentation in hand. After the lengthy staff change over, the computer was down and this involved phone calls etc. When we finally got the Insidr, there was only a quick, check the instruction book for any questions, and done we finally were. On the return side, the desk is closed on Saturday, our departure day, and there is no drop box at the desk so we paid extra for a postage paid return envelope. Unbelievably, when you assemble the device in the felt envelope given for all the Insidr equipment and put it in the prepaid envelope and seal it, it will now not quite fit into the slot in the post box at the airport. How difficult could it be to have a secure drop box somewhere? We loved Insidr but some details need smoothing over. In sum, I’d rent it again for the convenience and hope that they have improved delivery and return