Avoid! This site is a scam and no live person responds.
I wish I could give this zero stars. Placed an order Aug 13. Tracking number shows no movement. Contacted seller Oct 12. Unread and no reply. The Customer Service link does not open a live chat. Instead you are asked to enter order number and tracking number and it only gives you the info you already have. It is an automated system and there is no live agent. I opened a dispute case to request a refund from seller. Seller has another 9 days to respond (even though they never responded earlier). They will not escalate until Nov and even then, I have don't know if a real person will intervene. Order #3453365220 UPDATE: I chose DISAGREE in response to the "suggested" resolution of seller re-sending the items ordered. Considering that almost 3 months have passed, I do not want to wait another 3 months to receive nothing and not be able to dispute this with my credit card company. Give me back my money and let's never do business with each other again. UPDATE 2: Seller rejected my suggestion of refund twice, says "no need to return items" that were never received and only offers to "resend" items. I want a refund. How is that difficult to understand? The site is also asking me for evidence that it wasn't received. Um...check the tracking # you gave me and then imagine "nothing." UPDATE 3: I received a message alerting me that I will be getting a refund within 7-15 working days "depending on bank's refund process." I will be monitoring and posting update. UPDATE 4: DHGate really did refund me! I had my doubts, but I checked my credit card and they did reverse the charge. Because of that, I changed my review from 1 star to 2 stars (because I still had to jump through hoops to get that refund).