No service at high prices.
Wrong items were delivered, and the platform refused to resolve the issue. Instead, they acted as if they didn't understand the problem and used the excuse: "We receive a huge number of orders. We can't verify whether the correct items arrive at our warehouse." That's apparently the end of the discussion. My experiences with Superbuy used to be excellent. I've ordered a lot through them over the years. However, their service quality has declined significantly, while their prices have continued to rise. I think Superbuy has become a victim of its own success. Nowadays, you have to pay extra for almost every service. Even services that used to be included for free. Shipping costs have also become extremely expensive. Paying over €100 to ship a package weighing less than 3 kg is no longer unusual. They blame this on "global circumstances," but in reality, a large part of the cost comes from the extremely unfavorable exchange rate they use. Ironically, if you pay an extra €10 for their "Shipping Expert" service, the shipping cost suddenly drops by almost half. After receiving the wrong items once again, I decided to look for a different buying agent. Fortunately, I found one. Their shipping rates are much lower (I saved €60!!!! on the package mentioned above), and their customer service is far more professional, responsive and English speaking. ***Edit after response*** This is the explanation the customer service sent regarding the inspection: "Since the warehouse inspects a large number of items every day, it generally does not unpack items unless there are special instructions. We hope you understand."