PIA no longer usable
I have a 3-year subscription and previously gave PIA a 5-star review. But now PIA is unusable.I contacted Live Chat and posted the following: PIA worked perfectly for me for long time, but I haven't been able to use it for about three months. It would suddenly begin to disconnect, try to reconnect, unsuccessfully, time after time, and I had no internet connection. Worse, when I'd close PIA, I STILLhad no internet connection. I had to reboot my computer after setting PIA not to automatically connect. Then I'd again have internet connection via my ISP. This happened on two different computers. I tried completely uninstalling PIA, which is no easy task on Linux. After I researched how to do it, no thanks to PIA and small task on Linux, it took numerous steps via the Terminal. Then I reinstalled the latest version of PIA. Still the same problem. I'm currently using the free version of Proton VPN with no problems. I recently tried PIA again. Same problem. If you can't give me an easy solution, I'll not be able to use PIA during the rest of my subscription and will report the issue accordingly to Trustpilot. In the chat, I made it clear that connecting was not the issue, but staying connected is. He offered troubleshooting tips. I asked him to email them to me. Here are the suggestions: "He wrote: Let's troubleshoot the issue by changing your ports and protocols into the following combinations below. After every change, re-attempt connecting to the VPN. This is to try which ones work best with your network. Mervin, the tech, completely misunderstood the issue. The steps he suggested were to change my ports and protocols. Again, the problem was not connecting, but staying connected. With 436 days remaining in my subscription with PIA, goodbye PIA.