Medications never arrived, but charged for them, plus pointless consult fee.
I paid $79 for an online physician consult. After reviewing my symptoms, the physician told me he would order 2 prescriptions and lab work, and that I should expect the medications in about a week. I never received the medications. I contacted customer service multiple times over the following weeks. I was told the issue was being escalated, then that the prescriptions had been resent to the their pharmacy and expedited, and later that the physician had been contacted again to resend them. Despite all of that, nothing arrived. Eventually I asked to cancel everything and requested refunds. I was told the medication charges would be refunded, but they would not refund the $79 consult fee. I was then told that the prescriptions were on the way to me, so I said I was fine paying the fee if I was actually going to receive what had been ordered. I still never received the medications. After repeatedly trying to resolve this directly, I disputed the $79 charge with my credit-card. I gave this company multiple opportunities to correct the problem before disputing the charge. The repeated assurances that things had been sent or resent when I ultimately received nothing left me extremely frustrated and uncomfortable with the way this was handled. I would not use this service again.