Black & Decker - a disgrace in Brazil
In November last year I bought 12 Black & Decker lightbulbs. I specifically bought B & D because, although a lot more expensive, they came with a 2 year guarantee. By April this year, 5 of them had burnt out so on 17th April 2024, I contacted Black & Decker’s customer care in Brazil and, after several attempts, managed to speak to Hemerson, the person who deals with customer care. He said he would send me a form to put in my claim. To date, this has not arrived. After a couple more failed attempts at contacting them, I wrote to Black & Decker’s customer care at the head office in the States. To give them their credit, they immediately contacted their customer care team in Brazil and I then received an email on 24.04.24 from Jair Torres saying that he would resolve my issue. I sent him all the information he requested and, since then, there has been ZERO response in spite of sending various chasers. I am truly disgusted at B & D’s service (or lack thereof) and I know that lightbulbs are a minor, trivial item but I am fed up with having lightbulbs that come with a 12/24 month guarantee and then only last a few months. It is utterly disappointing that a global, well known brand like Black & Decker care so little about their customers even regarding trivial items like lightbulbs. Furthermore, their promise of a 2 year guarantee is a lie. So I will think twice before buying anything more from Black & Decker and I would urge anyone who reads this to do likewise.