Extremely disappointed with Trip.com's…
Extremely disappointed with Trip.com's customer service. I'm a Diamond member and have been a valued customer, but they've completely let me down. I booked a multi-city trip Jakarta-Sydney-Melbourne with baggage allowance included. At Sydney airport, Jetstar charged me $85 AUD for hand luggage overage despite my baggage being covered on my entire journey. Trip.com refused to help or provide compensation. As a Diamond member, I expected far more compassion and support with this dispute, especially while I was traveling to my best friend's funeral. As the booking platform, they should have ensured all airlines honoured my baggage entitlements. Instead, they abandoned me. Due to this poor treatment, I will be switching to a different platform. Would not recommend.