Money has been taken from my bank…
$282.00 US Money has been taken from my bank account for an order that I placed with New Frog online. New Frog is stating that they are still waiting for my payment. I have contacted my bank for a fraud detection dispute. If I look up my New Frog order it shows only 2 items that I ordered out of the 5 items and it shows that no payment has been received by them. First of all 5 items have been paid for in full and secondly, these 2 items total 30$ and they claim that I still owe $282 for these 2 items.(* These 2 items have been paid for along with the other items yet the other 3 items have Completely Disappeared from my order). NewFrog claims that they still have received no payment. Do not use this site. When I contacted them to discuss my concerns I was hung up on. I am Very disappointed since these were to be grandkids Christmas gifts. UPDATE: I am adding to my review. I finally received a response from NewFrog requesting copies of my credit card and photo ID. I emailed these copies with much of the information covered up so they would be unable to copy it. I never did receive my ordered items, however, my bank was able to cancel the transaction due to possible fraudulence by this company. Be careful people! Another update.. New frog responded below and this is false information. My bank was able to have my money returned. They definitely had my money for almost 2 weeks.