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James

塞浦路斯

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GoTrusted

AVOID AT ALL COSTS.

Back in Nov 18 my gotrusted VPN stopped working (it would connect, but download speed dropped to 0). I contacted gotrusted who replied with three alternative addresses to connect to, but none of these worked. I emailed them back to say they did not work and never received a reply. I then stared to email gotrusted on a weekly or so basis asking why they were ignoring me, and what are they going to do about the fact that I have paid £70 for a service that is not working. I even emailed them to say that if they cannot provide a solution, then refund me for the 7 or 8 months left that I have and cancel my subscription. Gotrusted finally replied with a message saying "As requested we have cancelled your account." However, I have received absolutely no refund or recompense whatsoever. My advice to anyone is do not use gotrusted. Their product (when working) restricts your internet speed a by quiet a bit, but when you have a problem and they cannot fix it, you will be ignored. Their customer service is abysmal, the worst I have ever experienced. AVOID GOTRUSTED AT ALL COSTS

2019-01-31已认证