I have never given a 1 star review…
I have never given a 1 star review however in this case I feel compelled to share my recent experience with Shop Orthopedics in hopes that readers will explore other vendors who can meet their needs. My 8 year old daughter broke her ankle and was prescribed a pediatric boot. Sadly the orthopedist didn’t have her size. We came home that evening and I ordered one on a Thursday night. Because she was in a splint and I paid $93 dollars for a next day delivery with a Saturday option. The order was placed Thursday evening and I received confirmation of shipment on Friday including a tracking number. I expected it to arrive Saturday but when UPS came and went I checked the tracking and it was not recognized by UPS. I tried to call vendor on Saturday but of course they don’t have customer service over the weekend (which is weird for an etailer). I held out no hope on Sunday and out of desperation I went to urgent care to purchase my daughter and orthodic shoe. I was resigned to call the company on Monday. First thing Monday am I checked the tracking number and NOW it was live. Despite getting an email that said it shipped Friday it actually shipped 3 days later. On Tuesday it arrived. I called the company to ask for a refund on shipping alone (totally willing to pay for product) and their customer service said they would offer me 50% off shipping. $50 for something to ship from Irvine to Long Beach in 4 days. After several emails back and forth explaining the situation the customer service rep (who’s name I so want to write here) told me that UPS doesn’t deliver on weekends. Funny, they certainly do for Amazon?!? I also explained they have an option that says “Saturday delivery” and I am Pretty sure that is a weekend. So, in the end I filed a dispute with Amex and gave them all the paperwork so they could assist me in getting back the shipping these guys ripped off. My honest recommendation is not to shop here. You are better to go with a reputable company that doesn’t send bogus emails making it appear as if they have shipped a product when they clearly haven’t. Sadly, I not only can’t recommend this site - I would say this company lacks a set of principles that puts integrity over profits. Whether I get my money back or not - it’s in Amex’s hands - but don’t make my Mistake. Buy from amazon or Walmart.com. There is a reason they are winning and my experience is that reason.