Lovely ring and quick shipping times - Issues resolved promptly by YFN support
Edited 23/02/2024 - Fiona reached out via email and WhatsApp and has offered a resolution to the issue From my experience the ordering and delivery process was great with the ring arriving only a few days after ordering even while only using standard shipping. The ring looked great on arrival and my fiancé loved it as it was exactly what she was looking for. The fit was also perfect when measuring up using the UK size guide provided on the website. We received many compliments from people which was nice and the pricing on YFNs website is very competitive especially when compared to high street shops. I will say that however the centre gemstone came loose and fell out of ring only 5.5 months after purchase. This was disappointing as we had expected it to last much longer thankfully we were at home so the stone wasn’t lost. I reached out to YFN support via email who advised that due to the order being outside of the 60 day window they wouldn’t be able to return or refund the item however did offer a 15% refund to go towards having the ring repaired by a local jeweler I agreed to this and YFN advised that the refund would take 3-5 business days to come into my account. We did have issues with receiving the refund however Fiona from YFN has kindly investigated these and it looks to have been an issue on PayPals side which was stopping the refund to be processed rather than an issue with YFN. Due to the confusion caused by the back and forth with support due to the PayPal issues Fiona has offered to replace the ring which is much appreciated and has shined a positive light on their staff and their after sales process. I am hopeful that the replacement ring will work perfectly and I hope that it puts a smile on my fiancés face again.