Small Business Owners Beware
Nihao Jewelry is ok until you make a large purchase. I ordered approximately 90 pieces of jewelry on 1/9/2026 and as of today 2/9/2026 I still have not received the items I purchased. It took 7 days to be fulfilled another 6 days to reach the US, 5 days to reach TX on 1/29/2026 and my items have been there since, This package has made it to every distribution and processing center in TX. Once I realized the items were not going to arrive in FL by 1/30 I started to question and that is when I got the run around and have been given it ever since. No one has diligently looked into why the package is continuously circling around Texas. Finally, I was given a USPS tracking number and was advised to call our US mailing services. So I did to be told that this tracking number does not have any of my information on it. USPS told me that there was nothing that I could do but tell the merchant so they could correct their error. I did back on Wednesday the 4th and I explained that to Nihao and they finally got back with me on the 7th and stated that it would be more effective and better if I reached back out to USPS after they already told me there is nothing I can do since my information is not on the package they mailed out, Then they sent me another message with USPS information on it to contact them again. It is ridiculous how I am getting pushback on something that I cannot correct. I had to explain myself again to be told that they reached out to their logistics to have them check on the details and that if there is no update by Saturday the 14th they will help me to reorder. I am not too sure why I am having to wait to re-order when they should just reorder now due to their error. I have decided to go with another wholesale company after I get resolution on this. I understand that things happen as we all make mistakes but for me to make the purchase and do all the leg work to find out where my package is to be told that my name and address aren't not what is on the package is crazy and bad business practices. They are trying to run a business and so am I. Here it is a month from when I ordered and I am still waiting for something that might have to potentially be re-ordered. I wonder if they will be kind enough to express ship since this was their error to show a way of taking accountability for their lack of concern and actions. Business owners beware!