AMONG THE WORST CUSTOMER SERVICE OPERATIONS
This review is about Singapore Airlines customer service, not specifically about the flying experience itself. I've been waiting more than 6 months for the CS Dept. to credit frequent flyer ("Krisflyer") miles that were wrongly credited to partner airline, then removed by that other carrier. I've sent extensive documentary proof to SIA several times. The other carrier (United) directly wrote to SIA CS to explain the error. STILL, I get nothing but excuses and requests to wait. Inexcusable - they're just waiting for me to give up. In the meantime, I use some of my Krisflyer miles to purchase a flight, only to find hours later that the mileage requirement has been reduced by 25%. No mercy here, either. By knowingly accepting mileage redemptions without any notice to customers of an impending major reduction is not strictly "improper," of course - but it's unfair and leaves the airline's best customers feeling cheated. At the very least they should have waived their exorbitant fee for canceling/redepositing the fight and allowing me to re-buy at the lower mileage redemption rate. So much for "loyalty."