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J Allen

英国

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SGAN LLC

I have been disappointed by this…

I have been disappointed by this company and their UK customer service and returns process over a 6 month period, regarding a return item bought in February 2022. They sent me with an address in China to return my jacket (which was thin poor quality material for the price and way too small in size despite ordering 'large'). This was expensive to return. I was offered only 40% of the £45 cost of the jacket - £18, or they said I could keep the item and try to sell it. Six months later (August 2022) I received my package back again after originally requesting a full refund. Communication has been poor or lacking altogether so difficult to know what to think. I would recommend careful thought before purchasing from this company in case you should need to return any items, which involves paying postage to China (costly).

2022-08-17