Order Number 61875645
Order Number 61875645 Bought a drone, thought I had a good deal. When the drone arrived, the box was battered. Installed the relevant app on my phone to find that it wasn't compatible with modern Android phones (Android 9.0) I E-Mailed customer services a few days ago but haven't heard anything back as yet. I've spoken to my bank about requesting a chargeback. If BangGood get this sorted out then I'll be back to amend my review. For now, I'm not holding my breath. Summary: Cheap but poor quality goods and non-existent customer service. EDIT 28/02/19: BangGood are giving me the runaround. They keep responding to my E-Mails with more and more unreasonable demands. The last two asked me to send videos that prove that the app doesn't work (no idea how they would expect this to work) and also asking me to find a relative with an iPhone who can test the drone. EDIT 08/03/19: BangGood first offered me "$16 of BangGood points", then a partial refund of half of the item's cost. When I declined these offers, they then said that they would only give me a full refund if I sent the item back to China at my cost via the cheapest available method (i.e. uninsured) which they said they would reimburse me for. Given the fact that they've already given me the runaround, I have decided not to chance this and I've raised a chargeback with my bank. Don't touch with a bargepole! BEWARE: It's now very clear that BangGood do NOT do refunds for faulty goods.