They fixed my problem
The Audible conversion product I bought is fantastic. But they accepted my coupon and then billed my account for the full amount, even though they calculated the discount and PayPal picked up the correct amount. But they must have resubmitted the full amount as that is what I was charged. After 24 emails to them and their "2Checkout" resolution partners I am no nearer getting this problem solved than when I started. it is not that they disagree with me, they just refuse to act, and bounce me back and forth between the seller and the resolution company. Arghhhhhhhh! Update: They refunded my money the day after I wrote this review, and I don't think the review had anything to do with it. I am still frustrated with their customer service, but they did come through. They actually refunded the full price, even though it should have only been the discount they offered that was not given. Now I guess I will purchase something else from them as I owe them money.