Broken units and terrible customer service.
My Moza air 2 arrived about three days ago. Immediately upon receiving it I noticed two things. ONE was that I was never told it shipped. Had no tracking number or anything, given there are package thieves all over this was a huge problem. (more on this later) The second thing I immediately noticed. Was that the unit they sent me was NOT the one I ordered. I ordered the Moza Air 2 with the wireless follow focus system. Which is a $200 add-on. I just got the regular focus-M unit. Upon further review and assembly, I also noticed that my unit's, both the follow-focus unit and the gimbal itself was WAAAY out of updates. Meaning the two together was never going to work unless updated. I Immediately brought this up to their absolutely terrible customer support, (which is based in china so good luck. Since depending on where you live. they are only available for me, IN THE MIDDLE OF THE NIGHT) I also brought up the fact that my gimbal, no matter how perfectly balanced would go into sleep mode for no reason, and also spin on a random axis out of nowhere. Sometimes freaking out and starts to smash the living hell out of my camera. Upon bringing this up to the support I was met with them ignoring my request to get a refund, I was met with having to submit video proof of all my claims. EVEN THOUGH, THEY SENT ME THE WRONG THING! This eventually goes back and forth until they tell me that they sent out the missing piece of my package, which was the wireless unit. NEVER TELLING ME. So that package most likely ended up getting stolen on my porch, since I was not there to expect it. They don't believe me, so I have to end up FILMING MYSELF going to my mailroom and showing them, narrating the entire thing and showing them that the package is not there. IN THE MIDDLE OF THE NIGHT!!! Screw this company, save your money and go with something else.