Poor service
I purchased a DJI Action Camera with a Battery Case. The Battery Case ceased functioning after two weeks, and upon sending it to DJI, I was informed it sustained water damage. The only exposure to water was rain. I find this situation unacceptable, and the customer service provided has fallen significantly short of my expectations. They quoted a repair cost exceeding the price of a new unit. Subsequently, they offered a replacement at a 50% charge, indicating they would still make a profit. For the last month, their responses have been copy-and-pasted, so my responses have been copy-and-pasted. I've tried to escalate, but no luck so far. UPDATE: They responded BELOW with the exact same offer. AVOID this company at all costs. UPDATE 5/12 Your updated responses are not accurate as no interaction from you. Tony still copy and paste his responses.