DO NOT EVER CONSIDER USING THEM!!
They claimed to be experts on Russia, however, this was the furthest from the truth. Prior to our departure, we spent months planning our 3 weeks in Russia. When on vacation, there was nothing more valuable than time and we would much rather spend time at home planning in order to maximize our time once we arrive at our destination. And we foolishly thought using Travel All Russia would facilitate that. The representatives of this company were very helpful UNTIL we made our final payment and then it was so difficult to get anyone to respond to us via email or phone. This was the furthest from the truth because of their improper planning and logistics, we wasted hours if not days of valuable time. We paid them a lot of money for private guides and drivers, therefore we should not have been at their mercy. These were NOT organized tours, but tours arranged and customized specifically for us. They made so many errors such as: failing to mention much faster means of transportation, failing to respect and follow through with our dietary restrictions, showing up at sites and there was no one to explain them to us, wasting more time at a road side restaurant while the guide ate lunch and we just sat and watched her, instead of the guide taking us someplace we could explore on our own while she ate her lunch, (and a lunch stop was never included in our itinerary) because they provided us with incomplete itineraries, we were forced to repeat sites we had all ready gone to, etc., etc. I could go on and on. Because of their errors, we were often so frustrated, we left in tears. But the worst part was that, once we arrived in Russia, there were issues which could have been resolved, but were not. We further wasted an inordinate amount of time calling and emailing with them in an attempt to resolve and correct some of these issues, however, they were so rude that our pleas for help fell on deaf ears. And even though they booked our train tickets from St. Petersburg to Tallin, Estonoia, when we queried if once we arrived in Tallin, we could expect porters at the station, their uncaring response was, "Our business with you ends at the Russian Border!" We were not asking them to provide us with this service, we were just asking a simple question, and they were so unreasonable that they would not even answer a simple question. Travel All Russia is ALL about taking your money and they could not care less about their customers. Their employees were very poor in every single aspect.