Company is dodgy as hell
I have had exactly the same issue as Sharon. Kept telling me they’d chase the factory but nothing! I have now raised a disputed transaction with my credit card. They will refund me and take it up with the fraudulent company. Avoid them at all costs. Update: I finally received my item once the credit card company was involved, however, the discount promised for all the inconvenience, should have been applied to my credit card, but is yet to materialise.