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I have ordered an fake dollar bill last…

I have ordered an fake dollar bill last month 24. Its december 1st till now I haven't received anything.. I even texted your customer service.. Till now I haven't received any mails In return. ..whatever is the matter atleast you people can give an important to as customers problem.. BN18J25W3845-3N4JQM..this is my order is.. Pls at least respond back at least now....i need refund