This company is a complete ripoff
This company is a complete ripoff -- do not do business with this outfit. I booked a trip for my family to California for the Christmas holiday. A work commitment came up and I needed to change my flight. Of course, I would need to pay the airline's change fee plus any difference in the fare. I called up the airline to find out about availability for a substitution (there was availability) and the fare (only slightly more than what I had paid Flightbird). The airline told me it would be much cheaper to call the agency than to buy a new ticket.i I then immediately called Flightbird, and after being put on hold for almost an hour(!), I was quoted a change charge that was almost double what I had paid for the initial ticket, and well over what the airline had told me that a new ticket would cost even without any credit for the ticket that I had already ought through Flightbird. I was finally transferred to a supervisor, who then quoted me a price that was lower than what the line agent had proposed (supposedly after consultation with a superior),but double what the airline had said the combination of the change fee plus the fare differential would be. What a bunch of sleazebags and time-wasters.