Unsupportive Support
I am a first time gamer, and wasn't aware that a Steam account was required to play the game I purchased. In fact, I didn't even know what Steam was! I was unable, initially, to create an account on Steam due to a known techincal glitch with the Captcha, which I later found out how to correct after a Google search. When I asked the Livecards support person about it, she rather huffily told me that it was clear from the start that Steam was necessary (I checked, it wasn't) and that I should contact the Steam support. There was no response when I pointed out that I would need an account with Steam in order to do that. The actual purchase procedure, however, went smoothly, and I'm now driving virtual trucks quite happily.