If I could I would give this 0stars
If I could I would give this 0stars. Terrible customer service! My partner and I spent thousands of dollars on our tickets last year and we were so excited to attend this event we had heard so many amazing things about. Unfortunately with Covid 19 just like many other events the event was not able to go ahead as planned. While we expected they would offer us a refund (as every other event we had tickets to had without request) instead they announced that the event would be replaced by a 4 day virtual event -essentially a zoom meeting. This is worse than being forced to pay full price for tickets to the World Cup Soccer only to watch it in your living room on your own! That is not what we purchased and if we had known it would be a virtual event we would never have purchased tickets, especially at that price! What we paid for was the energy of having so many people all together, pumped up and excited. We paid for the chance to meet others around us who are also trying to improve themselves. We paid for the experiences (like the fire walk) which could never be recreated in one's living room. If they could why would we buy tickets at all? To add insult to injury when we requested a refund we were told they will not refund but in addition to the virtual event this year we would receive tickets to the live event in 2021. Again this is not what we purchased! We can't even attend next year if we wanted to as we won't be in Australia then and will not be flying back just for that! When we explained this to them we just received a generic email stating they will not refund us (and basically told to suck it up as they were giving us more value - even though what they are giving is not what we purchased). I am now at the point where I have told them if they refuse to refund our money I will have no other option than to escalate the issue to the ACCC. I have also joined the FB group and together we will recieve justice. It is disgusting that an organisation run by someone who portrays himself to be so giving and generous is ripping off so many people, especially while we are all struggling with the economic effects of covid. The only good thing is at least we have power in numbers!