I contacted support because I couldn't…
I contacted support because I couldn't find my order when I signed in to your website. All I had was my PayPal transaction number. I assume I forgot to sign in when I placed the order. My reason for inquiring was I found a better price ($47.50) on the Bugs 3 Drone in Blue, the color I preferred. The customer service representative was pleasant, found my order and gave me my order number, AA18K12Q0750-0ENQHA. I let the representative know I was interesting in cancelling the order if it had not shipped and was told it would be delivered to my home the next day. I understood the policy that once it ships I can't cancel an order, so I said that's ok. The next day it didn't arrive and I find out that tracking showed only information being sent to Fedex the day I communicated with your representative. It had not been picked up. As of today, the expected delivery date is Friday of next week. I was lied to by your customer service representative. I could have canceled the order and had the Blue Bugs 3 I wanted, not only cheaper, but delivered today. Now I will have to settle for a 2nd choice and wait longer because of being mislead. Not a good experience. Not the way to keep customers returning. 11/18/18 Reply to TomTop response. I communicated with your representative using you chat not email. I normally I would leave room for the representative to misunderstand, but I am finding it difficult to grasp how something that hadn’t left the warehouse could be mistaken for being delivered to my home the next day. That is why I am frustrated. Look at the chat logs. As for returning the quad, I stated in my original review that sale on the Blue Bug 3 quadcopter that I preferred, at the lower price is over. I will keep this quad once it’s delivered. I only used this review because I couldn’t access contact information on your website, other than chat to let you know there is a problem. My purpose for contacting you was to make you aware of a problem to monitor.