Please avoid - 5 months and 2 weeks and still waiting
Hi all, I purchased a phone from etotalk on the 29th May 2018. The phone had a technical problem. I requested etotalk to return the phone within the 14 days period however etotalk cause delays intentionally asking for pictures, videos etc without providing the RMA number I required to send it back to get me out of the 14 days. I finally returned it. It went to the 'supposed' technical team in France. They could not repair it, of course. So from France the phone went to Hong Kong. All I have received from etotalk is the same message again and again since July/August saying that the phone arrived to Hong Kong and they will let me know when arrives to their shop. When asking to refund the money, they replied I returned the phone outside the 14 days period. Do you need I prove it to you? Ask me. I have all emails and communications recorded. Today is 16th November and still receiving the same message (see below). 5 months and 2 weeks already. Do a favour yourself and avoid this company if you don't want to loose your money Last 15 emails.... all copy and paste Dear buyer， Sorry for the inconvenience. The parcel is still on the way from Hong Kong to our local. Please kindly understanding that the shipping is not something we can control, we also want to help you solve the problem of the phone. But we still have not received the return phone. We have pushed the shipping company to help. As long as we receive the return phone，we will send the phone back to the factory for checking the condition.Hope to receive your kind understanding.