I will share my personal experience
I will share my personal experience. I went to skyscanner to book an international flight. Found the best prices on happyeasygo. Booked my ticket from there on 19th Nov. 2018 at 8 PM. My payment went through smoothly but I was shocked that no email or SMS came with the booking confirmation. This never happened with me in last 10 years. I always get the ticket in fraction of a second when I book it through Goibibo, Cleartrip, Makemytrip or Yatra. But I did not get any ticket for the next 10 minutes. I went on google & checked the negative reviews. I was shocked & scared at the same time. I called the customer service. The guy on the other side, told me that my ticket will be sent in 10 minutes. I was surprised that what kind of website is this that they don't send tickets immediately. I had no other option but to wait. I finally got the confirmed tickets in 15 more minutes. So I am giving them 3 stars. This is 2018 & we should get the tickets instantly, the moment we book them. That's how it happens with every other website. In fact gobibo is such an amazing platform that they have integrated whatsapp also with the bookings. You get all the details on whatsapp also immediately. That's how travel industry works now a days. Happyeasygo looks like living in the past. If they really need to catch up, they should upgrade their systems. I personally would not like to book any tickets in future if I don't see so many positive reviews about them. I am happy with gobibo, makemytrip, cleartrip & yatra. I hope the CEO reads my feedback & takes corrective actions.