Terrible Experience, Ridiculous Customer Service
After placing the order for a pair of sunglasses for my kid, I was receiving email updates over a few weeks stating that my item was being back ordered, then it suddenly got discontinued without any alternatives being offered. I tried searching for another pair of sunglasses on the website for an alternative that was similarly sized and priced, but I could not find any. I emailed Customer Service to express my displeasure at the terrible after sales service and offered to accept a replacement of another colour of the same design. The Customer Service sent me a payment request via PayPal instead to ask me to top up the price difference. Obviously, I did not accept this and asked for a refund of my purchase. The rude Customer Service, who kept greeting me with "Hello there", could not bother to address me by my name for even once in our multiple email correspondence. She was not willing to process the replacement at no extra cost to me, neither was she going to make a refund to me. This is ridiculous! DO NOT buy from SmartBuyGlasses!