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Lisa Maria

罗马尼亚

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MY Lolita-dress

Worst customer service.

I ordered items from this shop 3 times( because I am stupid) and each time I was really disappointed. Long story short: their items never arrive on time, no matter what. But my last experience with them is by far the worst. On 1st september I have purchased a coord, ( it was not cheap, a few hundred dolars). They took my money, everything was fine, let them know that my deadline is at the end of november. 1 month later, I contacted them to see where my package is. The response was: "Our website had a bug and we didn't see your order, so it is not tailored". So they accepted my money, but couldn't let me know that I will get no package! After compaining, I agreed to let them send it with premium shipping, promising that it will arrive right on the deadline. Surprise it never did. They shipped it 2 days before the deadline! I asked for a refund since they had ruined my plans and everything. They just ignored and offered me some "shop credits" if I am satisfyed with my purchase. WILL NEVER BUY FROM THEM AGAIN. If you need your items in a certain amount of time, just don't. If you are fine with recieving them in 8 months, go ahead. Just make sure to mail them everyday, just to know if they are still being shipped :)!

2018-11-21