I don't how how this company operates
I don't how how this company operates , they failed to deliver my purchase and I've had no communication at all that there were issues with the delivery. I had to enquire with customer service after 10 days from my purchase since I had no news about the shipment. Now I'm being told that the refund cannot be processed, for an unclear reason that returns go to a warehouse, not the company, and that I need to have it redelivered instead if I want to return it. The re delivery may take up to 60 days. Which is way too long for me! I'm stuck speaking a customer service rep who doesn't seem to read my emails and offers the same response like a broken record, with 24h lag every time. I just want my money back