Serious checkout issue affecting revenue and trust (unresolved for over a month!)
For over a month, Flodesk’s checkout has been applying incorrect VAT to my sales due to a tax configuration bug. This overrides the correct settings in Stripe. Because my pricing is VAT-inclusive, this is not a minor issue. It directly reduces my net income on every affected transaction and creates serious complications for VAT reporting (HMRC). As a result, I have: paused advertising for a time-sensitive workshop spent hours trying to resolve the issue across Flodesk and Stripe had to investigate and identify the root cause myself Lost significant revenue (over £1,400) The issue is still not resolved. What’s most concerning is the handling: -repeated redirection between support teams inconsistent guidance -no clear ownership of the problem nor accountability This is not just a technical bug — it affects revenue, compliance, and the ability to run a business with confidence. On a 700US$ annual subscription you can find a much better product and service elsewhere. Don't make the same costly mistake