The WORST flight company in the world
The WORST flight company I ever experienced - and I have travelled quite a lot. Never in my life I experienced such horrible service. Connecting flight from Osaka to Shanghai cancelled due to weather conditions, while all other flights were simply delayed a couple hours. No one told us it was cancelled, we found out just from the electronic table. Then we were left completely alone. Incompetent staff with poor english gave us a piece of paper with a Chinese call center number - giving instructions in chinese - for rescheduling, and a QR code which wasn't working. Nobody answered that number for 3 days, and I can assure you, we tried all day long. We spent so many hours at the airport complaining and trying to find a solution, and on their shitty website which never works in any part - login was broken, rescheduling always threw errors. It was literally impossible for us to reschedule any solution offered by them. We were even joked by the one guy at their checkin that ”other people managed to do it", like it was our fault, then told to ask full refund and rebook. This joke company will not do it for you on their own flights. Of course, all other flights were too expensive, so we were forced to stick to their crap service. First availability after 5 days, which destroyed all our return plans. We were enraged and desperate, but this didn't change their effort a single bit. While their call center didn't work, we even try to buy it ourselves, using third party instead of their crap website. Purchase confirmation never arrived. After 3 days, we managed to speak to english operator on the call center and got the flight rescheduled. Fast forward 5 days, we manage to finally board their aircraft. More than 1h delay due to some transfering of passengers from another flight. On board entertainment is poor and mostly in chinese, food was also sub-par compared to your average fast-food delivery. Shangai airport was also a bad experience, staff is rude, free internet didn't work. We managed to land safely and, as cherry on top, they lost one of my luggages, and returned it after 2 whole days. Yes, it's the cheapest offer around; but what you think will be spared in terms of money is actually spent in time, additional nights at the hotel, and nervous brakedown. This crap company should not be allowed to operate in any civilized country. Avoid it at all cost.