美国
I must rebut my previous post after the courtesy and consideration I've received from DressLily. I understand there are challenges in retail service whether in person or virtual but what really matters is common courtesy, respect, and professionalism in customer service. Excellent customer service brings me back everytime. I WILL continue business with DressLily. Thank You, DressLily
I thought I had discovered the perfect online clothing store but I was surely wrong and disappointed. DressLily's website misrepresent items availability. You have to find out items in stock after purchasing and processing. Shipping options are misrepresented and unreliable. I carefully review an item on website: availability, product details, cost, size and any reviews about the item; and if it meets my satisfaction, then I make my purchase. On several occasions, I selected expedite delivery, and would pay extra for delivery. This is where problems lies with DressLily. First Issue, my purchases will remain in "Processing" status for days/weeks. I'd send an email asking why the order is in processing status so long. DressLily's response would be that the item is currently out of stock. I send email asking "why are just telling me the item is out of stock? If it wasn't for my email inquiring the status why my order is in processing status so long, when were you going to advise me that the item out of stock?" Allow me to extend my most gratitude and happiness of the orders I had received. Whenever I wear any items from DressLily, I always get many compliments. Unfortunately, this brings me to my second issue. Upon selecting items on website and during the purchasing process, I would select expedite delivery (7 to 15 days). OMG....(frustration) delivery was 15 to 25 days later.