I placed a $1000 order with a…
I placed a $1000 order with a guaranteed shipping date of September 18th for an event on the 19th. The items did not show up on the guaranteed date, or the next day. Monday morning I called to tell them I needed a refund because the items are no longer needed, the response was “let me see what I can do for you”. I refuted by saying “I just need it refunded, the event is over - I don’t need them anymore”. Alyssa came back with 2 options for me, I could wait until they were delivered, and pay for it myself to send them back. Option 2 was take a 50% discount to find an alternative use for the items. Rather than wait weeks for a refund, I opted to take the 50% discount. Well, a couple hours later a delivery showed up and only the hats showed up - I also order shirts. I’m waiting to find out what their plan is to satisfy this, but in the meantime - I highly recommend not trusting any guarantee they provide. You will be left paying for something you no longer need and only getting half of what you ordered. For a company selling on guarantees, the only thing I can guarantee from my experience with them is you will end up with half of what you ordered after you no longer need them. *By reach out via email to resolve - the resolution was that I pay half for items I no longer need.