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Clare Butler

英国

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Vpost

Vpost - something fishy going on

Very bad service with vpost. I had an expensive parcel sent from Amazon UK to my vpost address in UK. It never appeared on my dashboard so I contacted them and they said it was not delivered. Kindly Amazon sent it again and vpost lost it again. For both parcels Amazon informed me it had been "signed for by Daniel". Vpost fobbed me off for weeks repeating the same thing: we need proof of signature (which Amazon didn't have). So I keep asking whether Daniel works in the reception at the warehouse. If he does they've 'lost' the parcels. I find it very strange that when I send 'non-desirable' parcels they get delivered but when I send a valuable and 'desirable' parcel it goes missing! Nearly 5 weeks on and still no answer!!!

2019-10-13