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Romano Zumbe

德国

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OUKU

Worst customer experience ever

The lamp I bought was first delivered partly and broken, then they told me they will send a replacement and only sent the missing parts but no replacement for the broken ones. They want you to send documentation for everything even their own manuals. After a lot of emails and escalation, they sent a replacement. Unfortunately the lamp is unusable in the sense that there is a battery included and it can't be controlled with the wall switch (it just stays on until the battery is empty). This is a ceiling lamp! I told them I want to return it within the time frame for returns and they refuse to take it back. All the time they try to trap you in email conversations that eventually lead to nothing

2025-08-24有帮助 1