Dont use alibaba and aliexpress
ATTENTION 05.02.21 I bought the drone (Order: 8125865997120491) from the seller Shop911294019. According to the seller and the data registered on aliexpress, shipping LZ658035265CN had been leaving on 06.02.21. I started to doubt the veracity of this seller after seeing on the Trackin Number that the drone was leaving China, because the seller said to sell on the aliexpress website sending the order through france. I immediately contacted the seller and confronted him with this, but got no response. I followed the Trackin Number online until the delivery date 16.02.21. The package was picked up by Mr. Bazenheid directly at the Post Office on the other side of my country. Obviously I contacted the post office that assured me that this Truck Number does not belong to me. (In my country, all packages entering the country are photographed and there was no name on this package) Again I tried to contact the seller without getting answers, so I decided to open a dispute 17.02.21. Only with the dispute did the dubious seller decide to reply two days later that he verified the shipment and that it was still in transit, but did not communicate the correct Tracking Number. After that he never replied or got in touch. According to the aliexpress system, the dispute deadline would end on 08.03.21 and aliexpress would decide on the dispute (this has never happened before). Since then every 2 days I contact the Help Center. A real shame for this superficial and inefficient system. Every two days I spoke to different people who said they would check and that a solution would be effective in 48 hours (This has never happened yet). Since March 14, 2001 I have tried again to contact a Help Center agent, but now for some reason it has become impossible. I cannot overcome the barriers of the low quality system called EVA. Whenever I try, I get a reply that my case will be solved and I will receive a confirmation email in 4 hours (It has been this way for days and until today nothing has happened). On the same day that I opened the dispute, the seller removed his products from the online sale. Today the dubious seller no longer exists. Aliexpress cannot say that I was not seeing all of this happen with so many messages that I have already left. I don't know what to do anymore. This system promises protection, promises guaranteed delivery or money back, but it's been a full month since I received what I bought and not even my money back. Everything on this site is an illusion. I lost more than $ 150 with this irresponsibility. What aliexpress is doing is a crime. I am a diamond customer and I am being treated like this, I do not even want to imagine what a normal customer does not have to submit to, which cheats aliexpress should not do with them. My story will pass on to everyone in all social media so that people see that organized crime from Alibaba / Aliexpress is not fake.