You can't phone Agoda to complain!!
Went to book but process didn't complete at credit card stage. Had to start again and all was fine. Then got 2 e-mails 3 minutes apart confirming 2 bookings. Checked credit card and sure enough 2 payments charged (even though 1 didn't complete). Called hotel and, yes, they had 2 identical (but separate) bookings for me. Hotel couldn't cancel one, I would have to revert to Agoda. Tried to contact Agoda, but NO TELEPHONE facility. Went on-line and it said couldn't cancel. Nevertheless, completed cancallation request and it worked! E-mail confirmed 1 cancellation andso did hotel. Just remains to get 1 refund!! What a comolete pfaff!!