Great customer service
Great customer service. This began with my trying to find my keys. The app showed my last connection was 2 weeks prior. This tile is old, almost 4 yrs old. I was ready to give up on using the app to find my keys. I then noticed 2 other tiles were not connected. I played around and the connection would come and go. I contacted customer service. The first young lady was helpful and after some tests from my phone and from there end most of the glitches were solved except one tile. She then processed my order for a replacement tile. After we finished I noticed my 4 yr old tile was connected again. I found my keys. I don't know how much they cost but I'm sure my little Mercedes fob is stupid expensive to replace. A few days later I noticed the second tile that was glitchy was now dead like the other. Contact customer service again. A few tests later and another tile is on its way to me. Obviously these tiles are not perfect, by experience and reading the reviews. I can say that despite their imperfections, they have saved me a huge expense and a few headaches when I did need them to find my keys.