Customer support needs improvement
Customer support needs improvement. I explained the issue to a support agent. The agent asked me to make a video of the issue and send a photo, which I did. She proposed a solution and told me that the team would get back to me in 24 hours. This was 2 weeks ago. I still haven't heard back. I have followed up twice on the chat since then and no resolution yet. ##Update (16 Sept 2026) The request is resolved now. I still stand by my original review. People shouldn't have to write a review on Trustpilot to get their open queries resolved.