Got shorted on number of planks so…
Got shorted on number of planks so couldn't finish it for babies arrival. Spoke with customer service department and the gentleman who answered seemed scared to approve anything to do with refunds or discounts. Even after I explained I was having to order more material complete the project they failed to even provide a discount on the new order or even apologize for their error causing me to make additional purchase. To this day have not yet received call, text, or email with explanation or apology. That should give you measure of this company's morals and ethics when it comes to their customers when actually having to deal with them.